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Service Delivery Improvements (SDI) Funding

Grants to Canada Nonprofits, Governments, Businesses, and Educational
Institutions for Programs that Integrate Newcomers into Canada

Agency Type:


Funding Source:

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Immigration, Refugee and Citizenship Canada (IRCC) Settlement Program

Conf. Date:


Deadline Date:

11/24/20 5:00 PM PST


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Grants to Canada nonprofit organizations, local and provincial governments, businesses, educational institutions, and individuals for programs that seek to integrate immigrants and newcomers into the country. Funding is intended to support short-term projects that improve the capacity of a national program to assist new settlers. Priority will be shown to projects that support remote service delivery, enhance employment outcomes, and overcome racism.

Through Immigration, Refugee and Citizenship Canada (IRCC)’s Settlement Program, the IRCC works with many partners in the delivery of services to newcomers to Canada and supports their integration into Canadian communities. The purpose of service delivery improvements (SDI) funding is to improve the effectiveness and efficiency of the Settlement Program. 

Although activities funded under SDI may offer services directly to newcomers to support research and testing of various innovative service delivery approaches, the overarching theme of potential SDI projects should be indirect, with a focus on building knowledge and capacity of the sector and around new and existing service delivery models. 

SDI projects included under the Indirect Services theme include:

  • Opportunities and resources that assist communities, employers, public organizations/institutions and other governments to engage in settlement and integration, foster connections with newcomers and encourage the participation of immigrants in Canadian society and economy;
  • Indirect supports and tools to ensure that the settlement sector provides innovative and coordinated services to newcomers; and
  • Adapting settlement services to more effectively meet specific needs of unique groups of immigrants or to the communities in which they settle.

IRCC will fund short-term projects that will focus on testing new approaches to delivering high-quality settlement services. These approaches include leveraging technology, increasing employer involvement and building the capacity of the sector. More specifically, all projects must address one of the 3 Customized Services below:

  • Funding Priority 1: Leveraging Technologies to Support Remote Service Delivery
  • Funding Priority 2: Testing Increased Employer Involvement in Settlement Services to Improve Employment Outcomes
  • Funding Priority 3: Supporting Settlement Sector Resilience and Adaptability through Social Research & Development, Building Evidence and Enhancing Anti-Racism Capacity.

For details on each of these priorities, and for SDI project outcomes, see the Guidelines listed in Pre-Application Information below.

IRCC also has a responsibility to support the vitality of official language minority communities, satisfy the principle of substantive equality, and adapt its services to meet the needs of the official language minority population. 

For eligible expenditures, see the Terms and Conditions page found in Pre-Application Information below. 

GrantWatch ID#:

GrantWatch ID#: 193038

Estimated Total Program Funding:


Estimated Size of Grant:

Funding requested must be no more than $1M per fiscal year.

Term of Contract:

Projects for this EOI are expected to start in the fall of 2021 with an end date no later than March 31, 2024. Funding beyond the 1-3 years of the project should not be anticipated. Consideration may be given to some projects seeking to begin before fall 2021.

Additional Eligibility Criteria:

In order to fulfill CIC’s objective of promoting the successful integration of permanent residents into Canada, grant and contribution agreements may be signed with the following eligible recipients for settlement services:
- Provincial, territorial or municipal governments;
- International organizations;
- Not for profit organizations including non-governmental organizations, non-profit corporations, community groups, umbrella organizations, and regulatory bodies and apprenticeship authorities;
- Businesses, including those that provide indirect services (e.g., employers hiring newcomers, private language schools, conference organizers, web or production firms for tool development);
- Educational institutions (including school boards, districts and divisions); and
- Individuals.

The applicant must have an existing funding history with the Department and be in good standing.

- Unless specifically allowed in the contribution agreement, no user fees can be charged to clients for services funded by Citizenship and Immigration Canada.
- For-profit organizations may be eligible for funding provided that the nature and the intent of the activity is non-commercial, not intended to generate profit, and supports program priorities and objectives.

Eligible clients - The following persons are eligible to receive settlement services:
- Permanent Residents of Canada;
- Protected Persons as defined in Section 95 of IRPA;
- Individuals who have been selected, inside or outside Canada, to become permanent residents (pending verifications) and who have been informed, by a letter from Immigration, Refugees and Citizenship Canada;
- Convention refugees and protected persons outside Canada who have been selected for resettlement in Canada by Immigration, Refugees and Citizenship Canada; and
- Temporary foreign workers who hold or received approval of a work permit under section 112 of the Immigration and Refugee Protection Regulations (IRPR) or received initial approval for permanent residence under section 113 of the IRPR.

The SDI funding stream does not fund direct Settlement services or expansion of them outside of research and testing purposes.

Pre-proposal Conference:

IRCC will be hosting information webinars in both official languages with potential applicants to answer questions related to the SDI EOI process and the associated funding guidelines. Webinar times, dates, and full details can be found on the Service Delivery Improvements EOI page (see URL for Full Text below).

For each session, you can:
- Join the meeting (audio and video) using the Join meeting link
- Learn about joining a WebEx meeting from your browser
- Ask questions using the Slido link and event code for that session
- Call the teleconference phone number to listen to the audio only
- For questions about accessibility and accommodations email

Webinars schedule:
- English session - October 21, 2020 from 11 am to 12:30 pm ET
- English session - October 27, 2020 from 1:30 pm to 3 pm ET
- French session - October 21, 2020 from 1:30 pm to 3 pm ET
- French session - October 27, 2020 from 11 am to 12:30 pm ET

Pre-Application Information:

Funding applications will be accepted in a 2-stage process:
- Stage 1: Letter of interest (LOI) - Open from October 15, 2020 to November 24, 2020. You have until November 24, 2020, at 5 p.m. PST to submit your LOI in Fluid Review.
- Stage 2: Full proposal - The IRCC expects to contact you by March 2021 with your LOI results. If they approve your LOI, they will send you an email invitation with instructions to submit your complete proposal. You will also be invited to a Stage 2 SDI EOI Applicant Webinar.

Full proposals must be submitted via the Grants and Contributions System (GCS) partner portal. Hard copy or emailed applications are not accepted. Only applicants that have successfully passed Stage 1 will have access to the application form in GCS for Stage 2.

You can submit multiple letters of interest for funding consideration under one priority or under different priorities. Each letter of interest should address a single priority. If there are elements of your project that address more than one priority, please select the one that is most applicable.


Resources to help with the application:

Terms and Conditions:

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

To create an online account:

To apply online:

For assistance or questions, email

URL for Full Text (RFP):

Geographic Focus:

Canada: Alberta;   British Columbia;   Manitoba;   New Brunswick;   Newfoundland and Labrador;   Northwest Territories;   Nova Scotia;   Nunavut;   Ontario;   Prince Edward Island;   Quebec;   Saskatchewan;   Yukon;

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